Policies
Privacy
This Privacy Policy explains how Cheesy Puffs handles personal information when you browse the store, create an account, contact support, join marketing lists, or place an order.
Information we collect
- Contact information, such as name, email address, phone number, billing address, and shipping address.
- Order information, such as products viewed, products purchased, selected variants, order totals, delivery status, returns, and support history.
- Age and compliance information needed to confirm eligibility and complete adult-signature delivery.
- Payment-related information processed by payment providers. We do not need to store full card numbers on our own systems.
- Device and usage information, such as IP address, browser, pages viewed, referring pages, cookie identifiers, and site interactions.
- Communications you send to us, including contact forms, support requests, reviews, and marketing preferences.
How we use information
- To operate the store, process orders, collect payment, arrange delivery, and provide order support.
- To verify age, prevent underage access, prevent fraud, and comply with tobacco, nicotine, tax, shipping, and recordkeeping obligations.
- To personalize product browsing, improve site performance, troubleshoot issues, and understand store activity.
- To send order messages, service updates, support replies, and marketing messages where permitted by law and your preferences.
- To protect the rights, safety, property, and security of customers, the store, service providers, and the public.
Cookies and analytics
We may use cookies, pixels, local storage, and similar technologies to keep the cart working, remember preferences, measure site performance, understand traffic, and support marketing. You can control cookies through your browser settings, but some store features may not work correctly if cookies are disabled.
How we share information
We share information only as needed to operate the store, comply with law, protect the business, or complete services you request.
- Payment processors, fraud-prevention providers, age-verification providers, shipping carriers, fulfillment partners, email/SMS providers, analytics providers, and other vendors that support store operations.
- Government, regulatory, tax, law-enforcement, or legal parties when required or reasonably necessary.
- Successors or advisors in connection with a merger, acquisition, financing, reorganization, or sale of business assets.
Your choices and rights
Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, or opt-out of certain uses of your personal information. You may also opt out of marketing messages by using the unsubscribe link or contacting us.
We may need to keep certain information to complete orders, prevent fraud, comply with legal obligations, resolve disputes, and enforce policies.
Data retention
We keep personal information for as long as reasonably needed for store operations, compliance, tax and accounting records, warranty or return handling, fraud prevention, dispute resolution, and legal requirements. We delete or de-identify information when it is no longer needed.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, payment system, or delivery process can be guaranteed completely secure, so customers should use strong passwords and protect account access.
Minors
This site is not intended for anyone under 21. We do not knowingly sell products to, collect information from, or market to anyone under 21. If we learn that information was collected from a person under 21, we will take reasonable steps to delete it or restrict it as required.
Contact
For privacy questions or requests, contact us through the Contact page and include enough detail for us to locate your account or order.